Last updated: July 22, 2026

At Nettoyage Enzo, we are committed to providing professional, reliable, and high-quality cleaning services. Customer satisfaction is important to us, and we encourage clients to contact us promptly if they have any concerns regarding a service performed.

Service Concerns

If you are not satisfied with a cleaning service, please contact us as soon as reasonably possible after the service and provide details regarding your concern.

We will review the situation and, when appropriate, may offer to return and correct areas that were included in the agreed scope of work.

Refunds

Because our services involve labour, time, transportation, supplies, and other resources that have already been provided, completed cleaning services are generally non-refundable.

However, each situation may be reviewed individually. Where appropriate and subject to applicable law, Nettoyage Enzo may offer a service correction, credit, partial refund, or other reasonable resolution.

Any refund or credit offered will depend on the circumstances and the portion of the agreed service affected.

Additional or Unrequested Work

Refunds will not normally be provided because a client expected work that was not included in the original quote, agreement, or agreed scope of service.

Additional services may be requested separately and may be subject to additional charges.

Pre-Existing Conditions

Nettoyage Enzo cannot guarantee the complete removal of permanent stains, damage, deterioration, discoloration, mould, scratches, wear, construction defects, or other pre-existing conditions.

A refund will not normally be issued when the desired result cannot reasonably be achieved because of the condition of the surface, material, or property.

Cancellations

Cancellation and rescheduling conditions may vary depending on the type of service, booking, or service agreement.

Any applicable cancellation fees or requirements will be communicated to the client as part of the quote, booking confirmation, or service agreement.

Commercial Contracts

Services provided under a separate commercial cleaning or maintenance agreement are subject to the payment, cancellation, service, and dispute provisions contained in that agreement.

If there is a conflict between this policy and a signed service agreement, the applicable service agreement will govern, subject to applicable law.

Contact Us

For questions or concerns regarding a cleaning service, refund, or service correction, please contact:

Nettoyage Enzo – Entretien Commercial

Email: nettoyageenzo@outlook.com
Phone: 514-726-2809

We will make reasonable efforts to review and resolve service concerns promptly and professionally.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Quebec or Canadian law.